Refund Policy

All generated pictures and copy are instant downloadable digital goods after credits or subscription activation. Once assets are generated and exported to users, we generally do not provide unconditional refunds for change of mind, unsatisfied visual style or personal business planning adjustments.

We only accept refund requests under the following conditions:

System failure causes corrupted, unopenable generated files within 24 hours after purchase;

Duplicate automatic deduction caused by platform technical bugs;

Failed AI generation with zero available output after payment.

To apply, send your order ID and problem screenshot to support@amazetool.com within 24 hours of payment. We will process verification within 1–3 working days.

For customers located in the European Union and United Kingdom:

You have a statutory 14-day withdrawal period. By purchasing our instant digital AI assets, you explicitly consent to immediate delivery of digital content and waive your 14-day cooling-off withdrawal right. No full refund will be issued if you have generated any images or text after payment.

You may cancel your Basic/Pro subscription at any time via Creem customer portal. Cancellation takes effect on the next billing cycle; you retain full access to all features until current period ends. No partial refund for unused subscription days after generation usage.

All approved refunds will be processed via Creem payment system, returned to original payment method within 5–10 business days. Original transaction fees will not be reimbursed after refund.